IT Helpdesk

Job Description

1. Helpdesk and Troubleshooting

• Serve as the primary point of contact for all IT-related issues and inquiries from factory staff.

• Diagnose and resolve hardware, software, and network problems in a timely manner.

• Setup and provide technical support for all IT equipment and other devices.

• Ensure daily backup completed successfully.

2. IT Maintenance & Security System Management

• Perform regular maintenance and coordinate repairs on all IT equipment, including workstations, servers, printers, and other devices.

• Manage the spare parts inventory and oversee the repair process for malfunctioning devices.

• Maintain detailed records of IT assets, maintenance activities, and repair history.

• Manage the security camera system, including configuration, monitoring, and troubleshooting.

• Coordinate with the Security team to ensure the security cameras are functioning properly and provide clear, reliable footage as needed.

3. IT Policy and Software Deployment

• Deploy IT policies, procedures, and software updates from the Head Office to the factory in a timely and efficient manner.

• Provide training, guidance and support to factory staff on the implementation of new policies, and the use of IT systems & Software.

• Maintain comprehensive IT documentation & guideline.

Job Requirement

•      Engineer’s or Bachelor’s degree in IT, Computer Science or a related field.

•      02+ years of working experience as an IT Administrator or similar role, within the manufacturing environment is an advantage.

•      Good knowledge of CCNA & MCSE, MS Office, hardware, and security camera system.

•      Having networking skills and setup of network printers.

•      Good communication, ability to effectively communicate technical information to non-technical users

•      Troubleshooting and problem-solving skills, proactive and highly responsible.