Risk and Underwriting Support

Job Description

Risk Management Support

• Manage incoming tickets via Zendesk and monitor the Risk email inbox.
• Conduct initial reviews of potential OFAC (Office of Foreign Assets Control) matches.
• Assist in resolving ACH rejects and escalate cases as needed.

Underwriting Support

• Review underwriting-related tickets in Zendesk.
• Validate auto-approved accounts to ensure compliance with partner guidelines.
• Analyze and assess low-risk accounts under supervision.
• Support G2 reviews and retro match evaluations for accuracy and compliance.

Job Requirement

Education:

• High school diploma or equivalent is required.
• A bachelor’s degree in Finance, Business Administration, Economics, or related fields is preferred but not mandatory.

Experience:

• Entry-level candidates are welcome.
• Experience in customer service, administrative support, or data analysis is a plus but not required.
• Ability to work from 9pm to 6am (vietnam time)

Skills & Competencies:

• Analytical thinking and strong attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively in a dynamic work environment.
• A proactive and adaptable approach to problem-solving and learning.