Sales Operations Specialist

Job Description

ROLE DESCRIPTION

International Sales Operation Specialist is essential role for managing and ensuring the contract/ order, logistics and documentation necessary for the shipping of goods smoothly with excellent service to customers, to ensure our organization reaches the sales goals each year

KEY RESPONSIBILITY

Sales Operations:

- Handle singed contract, purchase order from Business Development Department

- Monitor shipment progress, logistics, tracking and reporting any delays or changes to the customer, ensure timely delivery and service

- Communicate with other divisions/ departments: Supply Chain, Manufacturing, Quality Management, Logistics, etc… to ensure smooth export operations

- Maintain accurate records of forecast, shipments, inventory, and transactions

- Provide excellent customer service to ensure customer satisfaction and repeat business

Internal Operation:

- Identify opportunities for cost savings and process improvements in sales operations

- Generate reports on export activity as needed

- Keep accurate records of all transactions and maintain an organized filing system

Perform other duties as assigned

Job Requirement

REQUIREMENTS

- Bachelor’s Degree of Economics, Business, International Trade or related field

- Experience in export field, preferably food and beverage sectors

- Over 02 years of experience in a Sales Operations Specialist or similar role

- Fluent in English

- Fluent in Chinese is a plus

- Strong understanding of the sales process

- Good communication skills, Problem solving skills

- Analytical skills to interpret sales data to make suggestions on how to improve the sales process

- Organization and system skills, but enough flexibility to ensure excellent customer service

- Experience working with different teams and departments to streamline onboarding and reporting

BENEFITS:

- Receive 100% salary during the probationary period

- 13 days of annual leave

- Paid birthday leave

- Participate in social insurance from the probationary period.

- Participate in Human Insurance to sign an official contract

- Lunch allowance

- Childcare allowance

- 13th month salary