Technical Solutions Intern

Job Description

WHAT DO WE EXPECT FROM YOUR ROLE?

Working as a part of the Technical Solutions Department, your role will be responsible for:

Customer Support

• Being the first-line supporter for customers seeking technical assistance within the clients’ group
• Qualifying and tracking the issues/inquiries raised by end-users
• Working closely with the Global Support Team to resolve clients’ issues

Product

• Localizing the product language to Vietnamese to ensure it is understandable for non-technical users;
• Testing and validating product quality before release;
• Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager;
• Proactively monitoring the product and tracking bugs;

Technical Writer

• Composing User Guide/User Manual/ New Feature Blog Post for end-users
• Translate Product Documents and related documents to Vietnamese/English

Job Requirement

• Currently a university student of a recognized institution
• Good communication in both verbal and written of Vietnamese and English
• Customer empathy
• Passionate about technical products and understanding of customer needs
• Ability to work independently and as part of a team
• Ability to meet deadlines
• Ability to think critically and solve problems
• Ability to learn new things quickly

OUR BENEFITS AT CLASSIN

• Friendly, dynamic & flexible working environments
• Internal training session
• Opportunity in leadership positions (Project Leader, Senior Intern, Shift Leader)