Ngày cập nhật
13/09/2024
Ngành nghề
CNTT - Phần mềm
Hình thức
Bán thời gian, Thực tập
Lương
Cạnh tranh
Cấp bậc
Sinh viên/ Thực tập sinh
Hết hạn nộp
16/10/2024
Mô tả Công việc
WHAT DO WE EXPECT FROM YOUR ROLE?
Working as a part of the Technical Solutions Department, your role will be responsible for:
Customer Support
Being the first-line supporter for customers seeking technical assistance within the clients’ group Qualifying and tracking the issues/inquiries raised by end-users Working closely with the Global Support Team to resolve clients’ issues Product
Localizing the product language to Vietnamese to ensure it is understandable for non-technical users; Testing and validating product quality before release; Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager; Proactively monitoring the product and tracking bugs; Technical Writer
Composing User Guide/User Manual/ New Feature Blog Post for end-users Translate Product Documents and related documents to Vietnamese/English
Yêu Cầu Công Việc
Currently a university student of a recognized institution Good communication in both verbal and written of Vietnamese and English Customer empathy Passionate about technical products and understanding of customer needs Ability to work independently and as part of a team Ability to meet deadlines Ability to think critically and solve problems Ability to learn new things quickly OUR BENEFITS AT CLASSIN
Friendly, dynamic & flexible working environments Internal training session Opportunity in leadership positions (Project Leader, Senior Intern, Shift Leader)
Thông tin khác
Độ tuổi:
19 - 21
Lương:
Cạnh tranh