Customer Service Executive (R&D Department)

Job Description

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

• Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
• Explaining client program procedure
• Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
• Placing on hold, off hold samples
• Explain the test requirement, related label required…
• Explain testing price if any

3. Other tasks assigned by direct manager.

Job Requirement

Kinh nghiệm (Experiences): 1 - 2 years in relevant positions such as customer service, sales admin in testing or B2B industries

Trình độ học vấn, chuyên ngành (Education Background, Major): At least graduated from university or above, major in business administration, international business, psychology

Trình độ ngoại ngữ (Foreign Languages Skills)

• Advanced English in 4 skills.
• Other languages are an advantage.

Khác (Others)

• Soft skills:  communication, negotiation, persuasion
• Able to work independent and coordinate with other teams
• Basic Microsoft office skill