Customer service executive

Job Description

1. Delivery and order

• In charge of receiving POs (Purchasing Order) of customers for North customer and record these POs on EPR system daily, follow delivery on time for customer with warehouse (verified order, product ability, pricing, Quantity and customer information)
• Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
• Manage expired stock on warehouse, priority FIFO (First In First Out)
• Responsible for customer problems related to delivery, product, etc.
• Register FOC product for tax
• Collaborate with the inventory team to ensure stock levels are adequate to fulfill customer orders.

2. Manage dispenser, equipment in warehouse and implementation

• Arrange with warehouse to delivery dispensers for installation on time
• Collect all documents after Technician install dispensers
• liaise with SCM /PIC for allocate stock of dispenser for warehouse

3. Sales support & customer service

• Provide quotation and pricelist to existing clients
• customer service: feedback and inform all related parties for customer issue
• Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
• Generate and provide sales reports to management, including sales volume, order trends, and customer preferences.
• Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Purchasing for international supplier (equipment)

• Prepare order worksheet for Equipment supplier
• Ensure the PO sent to Supplier on time and follow up/update on every single delivery
• Monitor stock level at all locations/ warehouse (allocation stock)
• Tracking import and export shipments.
• Ensure shipping marks are accurate before container loading.
• Sourcing and develop ability to source where we believe we will get a better price or better quality

5. Contract Management

• Responsible for drafting, reviewing, negotiating, and administering contracts while mitigating legal risks for new customer in the North:
• Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract
• Following with sales executive or directly with client until contract is signed
• Handover contract for relevant stakeholder (Accountant, Hygiene specialist of account, CS Odoo, CS order taker ...)
• Create client record in ERP system (ACU) – ensure all data is correct and ensure pricelist is up to date

6. Other tasks will be assigned by manager

Job Requirement

* Requirements:

• Strong organizational and time-management skills. 
• Attention to detail and ability to work under pressure  
• Attention to detail and accuracy in processing orders and data entry. 
• Excellent communication skills (both verbal and written). 
• Ability to handle high volumes of orders and work in a fast-paced environment. 
• Proficient in Microsoft Office Suite (Excel, Word, Outlook). 
• Ability to work independently and as part of a team. 
• Ability to prioritize and manage multiple tasks simultaneously. 
• Strong problem-solving skills and ability to handle customer concerns in a professional manner. 
• Have experience negotiating with various inter departments, suppliers, vendors 

* What we offer:

• Competitive salary + monthly bonus + 13th salary
• An open and dynamic English working environment & promotion opportunities
• Great chance to develop through on-the-job training method

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC

* Working time: 8:00 – 17:30; Monday – Friday