Oversee housing operations such as check-ins/outs, room assignments, and transitions to ensure a smooth experience for residents.
Collaborate with faculty, staff, and student leaders to foster a dynamic and engaging community aligned with the organization’s mission.
Manage day-to-day residence activities, address student needs through proactive education and support, and handle conflict resolution.
Ensure that emergencies are managed according to established protocols.
Plan and prepare for the transition to a new residence facility, including developing systems to accommodate a large number of students and managing the move from the current facility.
Improve off-campus housing resources by providing guidance and developing support systems for rental options.
Enhance maintenance management to ensure timely issue resolution.
Residential Experience Improvement:
Oversee and continuously improve the student residential experience by managing essential services like transportation, cleaning, and maintenance.
Partner with insurance providers to ensure residents have appropriate coverage during their stay.
Collaborate with wellness services to support students facing challenges while residing in the facilities.
Act as the primary emergency contact and educate students about available emergency services.
Program Development:
Develop and manage initiatives that promote a safe, inclusive, and engaging residential community.
Implement programs that integrate academic and social experiences, supporting lifelong learning and personal development.
Create and promote programs that foster diversity, interpersonal skills, and effective communication.
Design residential life programs for international and graduate students at new facilities.
Disciplinary Management:
Develop and enforce residential policies and procedures, ensuring they align with the student code of conduct.
Record significant student interactions and policy violations, ensuring confidentiality.
Provide necessary information regarding misconduct to relevant departments while maintaining confidentiality.
Additional Duties:
Contribute to team efforts by adapting to new work requirements, exploring opportunities to enhance departmental services, and performing other assigned duties.
Job Requirement
Qualifications:
Education: Bachelor’s or Master’s degree in relevant fields preferred.
Experience: Minimum of 5 years in a relevant field.
Knowledge, Skills, and Abilities:
Proven experience in housing management or a similar service-oriented role.
Experience with building maintenance and facilities management.
Ability to build strong relationships through empathy and confidentiality.
Commitment to equity, diversity, and inclusiveness in all initiatives.
Excellent written and verbal communication skills in both Vietnamese and English.
Strong leadership and problem-solving abilities.
Experience in a university or similar setting is advantageous.
Ability to work effectively in a diverse and fast-paced environment.
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