IT Helpdesk

Job Description

1. Network: monitoring network performance, maintain, configure and replace network equipments

2. VOIP: issue, setup, manage the VOIP phone system.

3. Support:

• Support Head Office which is in different location.
• Delivery support at maintenance/ remodeling/ upgrade

4. Hardware:

• Solve outage and replace detective hardware
• Contact User service/ IT helpdesk on defective hardware
• Check and maintain label printers, barcode printers, peripherals
• Check and maintain office equipment: printers, photocopier, fax…..
• General check on desktop and infrastructure
• Maintain data center (servers, UPS, PaBX, network devices)

5. Data backup

• Change backup tapes according to data backup procedure
• Transfer tapes to Head Office for off-site storage

6. Suppliers

• Order consumable suppliers (paper, ribbons, printer cartridges, batteries…)
• Manage stock of consumable suppliers.

7. System and application:

• Support daily business process, trouble should and advise solution
• Work with AS400 ERP, database and Microsoft product.
• Programming / developing new apps
• Roll out applications

Job Requirement

1.    Education

Required

• Degree in computer science, automatic control and other related fields;
• Strong skills and experience without IT diploma is also acceptable

Desired

MSCE, CCNA certified is preferred but not a must.

2.    Experience

• 1-3 years in IT helpdesks or related tasks

3.    Knowledge of:

• Basic network technology
• General knowledge of Microsoft Office Products , Windows2000 AD,  MS Exchange
• Microsoft Exchange server
• Microsoft SQL
• Good sense of company information security.

4.    Skills and Abilities

• Good command of English both reading and writing.
• Good time & conflict management skills, multi-task processing ability.
• Manage our fixed asset and set up safety stock.
• Ability to work in different locations