PeopleWise Vietnam

Key Account Manager

PeopleWise Vietnam
Location

Ho Chi Minh

Maps
  • Salary

    Competitive

  • Experience

    5 - 15 Years

  • Job level

    Manager

  • Deadline to apply

    09/12/2024

Benefits

  • Insurance
  • Travel
  • Allowances
  • Employee Shuttle
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

1. Sales Management:

  • Manage and update sales opportunity to exceed quarterly and annual plan.
  • Develop and generate business growth within a targeted industry segment in alignment to overall strategic growth plans.
  • Seeks and prospects for large strategic customer.
  • Management of indirect sales channels relationships and ensure alignment to growth strategy
  • Determine sales potential from new and existing customers through inquiry, observation, and periodical market research.
  • Prepare and conduct sales presentations of products to new and existing customers.
  • Learn and apply new product knowledge to enhance sales and personal professionalism.
  • Assist customers with enquires and problems e.g. update/supply information, drive complaints resolutions, etc.
  • Technical consultancy and communication with customers in cooperation with Application Engineers.
  • Visit job sites as needed to measure or provide customer consultation and services
  • Gather competitive information and other market information regularly
  • Interacting collaboratively with other local and global team members.
  • Acquire in depth knowledge of the assigned segment including market trends, competition activities and provide strategic insights to the management on a regular basis.
  • Providing VoC (Voice of Customers) for product review and evaluation of product competitiveness and input for product development
  • Makes regular sales forecasts, gap analysis and develop and implement improvement plans
  • Utilize CRM system on account planning, customer enquiries, customer visits etc.
  • Update CRM at regular intervals, ensuring the information is up to date to bring awareness of business issues/situation

2. Customer Service:

  • Provide an exceptional level of customer service.
  • Determine customer requirements, expectations, and uncovering customer pain-points to provide the best value proposition and product.
  • Identify trends in customer satisfaction or dissatisfaction
  • Increase accounts WIN rates through active prospecting and qualifying new accounts through the use of consultative selling skills
  • Maintain and improve customer relationships and satisfaction
  • Negotiate and establish pricing and terms according to company’s requirements for customer and transaction profitability
  • Communicate to the customer care department on quotation preparation and track unexpected increases or decreases in demand for products

3. Training:

  • Present information and training on features, benefits, and technical aspects of the company’s product to customers
  • Remain current on product and industry knowledge by attending sales meetings, online trainings, trade shows, or reading trade journals

4. Maintain Professionalism:

  • Follow company policies and procedures
  • Uphold the company core values and be ethical in practices
  • Practice honesty and integrity in customer and vendor relations
  • Present a professional image at all times to customers and vendors

Job Requirement

  • Bachelor’s Degree in a related field such as Mechanical Engineering or Business Administration.
  • At least 5 years of relevant field sales experience in industrial environment.
  • Has good business acumen and is customer service focused. Creative problem-solver with drive and tenacity to see through the completion of tasks.
  • The candidate must be experienced in B2B business in any light industrial segments (preferred Food, Paper, Packaging), belting experience is an advantage.
  • A record of sales achievement in B2B environment and dealt with mechanical components manufacturing preferred.
  • Demonstrated ability to develop and execute on account strategy plans, structure complex deals, manage multiple strategic partnerships and develop business to support growth
  • Strong Customer Orientation.
  • Ability to conduct meetings, but also coaching and training sessions.
  • Ability to manage transversal projects across complex matrix organisation.
  • Strong interpersonal, relationship building, influencing and networking skills.
  • Excellent verbal/written communication and presentation skills.
  • Excellent computer skills, especially Microsoft Office (Word, Excel, PowerPoint).
  • Ability and willingness to travel in the country and occasionally in the SEA region.
  • Fluency in English (Both verbal and written).

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Salary: Competitive
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