Account Manager (Remote)

Job Description

Location: Ha Noi, Ho Chi Minh, Da Nang

Company: Permate Global

About Us: Permate Global is a dynamic and innovative startup specializing in Affiliate Marketing Platform as a Service (SaaS). We are dedicated to transforming the affiliate marketing landscape with our cutting-edge solutions. Join our energetic Business Development Department in Vietnam and be part of a team that values growth, challenges, and a collaborative culture.

Position Overview: Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for you!

In this role you will take your knowledge and experience in building successful customer marketing programs out to the masses and help them grow their business. You will have a massive impact on our entire customer base by expertly advising them on building best in class referral and rewards marketing programs using our SaaS platform.

Key Responsibilities:

• Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch

• Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to expansion

• Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team

• Analyze successful client programs to develop and update our best practices

• Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores

• Understand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation

• Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations

• Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program

• Own the lifetime relationships with our clients

• Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities

Location: Ha Noi, Ho Chi Minh, Da Nang

Company: Permate Global

About Us:

Permate Global is a dynamic and innovative startup specializing in Affiliate Marketing Platform as a Service (SaaS). We are dedicated to transforming the affiliate marketing landscape with our cutting-edge solutions. Join our energetic Business Development Department in Vietnam and be part of a team that values growth, challenges, and a collaborative culture.

Position Overview:

Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for you!

In this role you will take your knowledge and experience in building successful customer marketing programs out to the masses and help them grow their business. You will have a massive impact on our entire customer base by expertly advising them on building best in class referral and rewards marketing programs using our SaaS platform.

Key Responsibilities:

• Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch

• Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to expansion

• Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team

• Analyze successful client programs to develop and update our best practices

• Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores

• Understand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation

• Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations

• Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program

• Own the lifetime relationships with our clients

• Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities

Other Duties:

• Review, improve and provide feedback on the help documentation and process

• Continually enhance your knowledge of technical setups and technology.

• Act as client-facing project manager

• Check that each client has a complete "final review" before going live

• Escalate issues to managers as needed.

• Share best practices

• Continually educating on industry knowledge

• Review, improve and provide feedback on the help documentation and process

• Continually enhance your knowledge of technical setups and technology.

• Act as client-facing project manager

• Check that each client has a complete "final review" before going live

• Escalate issues to managers as needed.

• Share best practices

• Continually educating on industry knowledge

Job Requirement

Requirements:

• 3+ years of client-facing experience

• Detail-oriented and able to effectively prioritize tasks

• Great conflict resolution skills

• Ability to work both in a team environment and autonomously

• Self-motivated and able to provide results with minimal supervision

• Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers

• Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset

• A proven drive to build long lasting business relationships 

• Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses

• Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible

• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

• High level of resilience and a positive attitude when faced with adversity

• Bachelor's/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience

Benefits:

• Competitive Compensation: Base salary (Upto 15 mil) plus monthly incentives and allowances.

• Flexible Working Hours: Monday to Friday (8am – 17:30pm), with flexible working hours and remote work options.

• Recognition: Monthly, quarterly, and annual awards to celebrate your achievements.

Join Permate Global and be part of a vibrant team that's driving innovation in the affiliate marketing SaaS space. Apply now and take your career to the next level!