Customer Service Representative - Bắc Ninh

Job Description

• Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.

• Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,

• Take orders and follow it up: issue SO and get approval.

• Reply estimated delivery date for customer PO.

• For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.

• Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.

• Issue SO and send to planning and logistics team.

• For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.

• Issue Sales Contract and follow up. Submit Sales Contract status report monthl

• Ad-hoc assigned by LM.