116377 - [HN] Customer Service and Operations Supervisor/ Specialist - Logistics

Position: [HN] Customer Service and Operations Supervisor/ Specialist - Logistics
Job Code: 116377
- Working location: Cau Giay District, Ha Noi City, Viet Nam
- Monthly Salary: 15,000,000～20,000,000VND

Responsibility

・Customer Support

- Act as the primary point of contact for customers regarding inquiries and shipments.

- Address customer questions and issues promptly, ensuring high levels of satisfaction.

・Shipment Coordination

- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.

- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

・Problem-Solving

- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

- Utilize critical thinking to find effective solutions for customer needs.

・Documentation and Compliance

- Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.

- Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.

・Collaboration

- Work closely with the teams to provide a seamless customer experience.

- Assist in the development of operational improvements to enhance service delivery.

・Performance Tracking

- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Requirements

<Necessary Skill / Experience >
・Education: Degree in Logistics, or a related field preferred. 
・Language: English - Business Level 
・Experience & Skills: 
- Minimum of 3 years of experience in freight forwarding operation. 
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices. 
- Excellent communication skills, both verbal and written, with a strong customer service orientation. 
- Detail-oriented with strong organizational and multitasking abilities. 
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite. 
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!