125709 - Customer Service Manager - Service

Mô tả Công việc

- Work Location: Binh Tan District, HCMC
- Monthly Salary: 20,000,000～30,000,000VND

<Job Description>

A. Delivery Operations Management

• Supervise delivery operations:

- Develop delivery plans and schedules for hospitals/partners.

- Assign and monitor the tasks of delivery staff.

- Ensure soiled-linen collection and clean-linen delivery are carried out correctly and on time.

• Control delivery processes:

- Monitor the counting, sorting, and handling of laundry items at delivery points.

- Track and promptly resolve arising issues such as shortages, losses, or damages.

- Inspect packaging quality, transportation conditions, and linen condition before delivery to customers.

• Manage delivery personnel and equipment:

- Manage trolleys, transport equipment, and supporting tools at hospitals.

- Train and guide new staff on delivery procedures.

- Propose additional manpower or materials when necessary.

B. Customer Service Management

• Receive and handle complaints:

- Receive feedback from hospitals/partners regarding laundry service quality.

- Analyse root causes and coordinate with relevant departments to provide solutions.

- Report and propose process improvements to enhance customer satisfaction.

• Manage contracts and service commitments:

- Monitor the implementation of service contract terms.

- Ensure service quality and output meet agreed commitments.

- Cooperate with other departments to meet additional requests from hospitals.

• Build customer relationships:

- Maintain good relationships with linen storage managers and related departments at hospitals.

- Conduct regular or ad-hoc meetings to discuss service quality.

- Collect and analyse customer feedback to improve services.

• Internal management and reporting:

- Prepare periodic reports on customer service operations and propose improvement measures.

- Coordinate with delivery, production, and management teams to resolve operational issues.

- Organise training for customer service staff on communication and problem-solving skills.

*The role requires travel to hospitals within Ho Chi Minh City and nearby provinces (currently includes a hospital in Binh Duong).

*Travel frequency depends on hospital schedules and operational needs.

Yêu Cầu Công Việc

<Necessary Skill / Experience >
・Education: College or University degree in Business Administration, Logistics, Industrial Management, or related fields.
・Gender: Any
・Age: Any
・Languages: English or Japanese – Business level (for work communication)
・Experience: Minimum 3–5 years of experience in logistics or customer service, including at least 2 years in a managerial role.
・Hard Skills:
- Team management and operational planning.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and logistics/CRM software.
- Strong problem-solving and customer complaint-handling skills.
- Basic understanding of service contract management, transportation, and warehouse operations.
・Soft Skills:
- Strong leadership, communication, and negotiation skills.
- Excellent organizational abilities; able to work independently and in teams.
- Service-oriented mindset, patience, and strong attention to detail.

<Preferred Skills / Experience>
・Experience in industrial laundry or hospital service operations.
・Certificates in logistics management or customer service are an advantage.
・Ability to use both English and Japanese fluently.
・Familiarity with Japanese corporate culture.
・ Ability to work flexibly.

NOTICE:

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!