128902 - [Home-based] Field Service Engineer - Medical Equipment

- Working location: HCM (Home-based, the company doesn't have an office in HCM)

- Monthly Salary: Negotiable, depending on experience

Position Objective/Expectation
The Field Service Engineer will install, repair, maintain, and relocate company's medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems. 

Job Responsibilities
・Instruct/ Guide the distributors on how to install/repair/perform maintenance on our instruments. 
・Accompany the distributors on their demos at existing/potential customers' sites and promote our company/brand. 
・Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement) and ensure ongoing 
effectiveness. 
・Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals. 
・Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to company's customers by understanding customer needs and providing appropriate solutions. 
・Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements. 
・Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises. 
・Maintain Device History Records and monitor modification and software upgrade status. 
・Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution. 
・Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins. 

Necessary Skill / Experience
・Education: Degree in Engineering or related fields. 
・Language: English - Business Level 
・Experience: 
- Have 3+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.
* This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs. 
* Able to lift and carry equipment up to 50 kg
* Driver's license required

Preferable Skill / Experience
・Experience with HbA1c or urine testing is preferred

NOTICE:

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!