Account Health & Pricing Specialist

ABOUT US 

TurnKey FBA is an e-commerce business trading retail and wholesale across Amazon UK, US and EU marketplaces, through both FBA and FBM. We also help brands grow through our end-to-end Amazon services.

The Role

This role keeps our selling accounts healthy and our pricing sharp. Once products are listed, you help keep them compliant, priced right and problem-free, across FBA and FBM, on our retail and wholesale accounts.

This is an opportunity to learn Amazon's rules: account health, compliance, pricing, the Buy Box, and what it takes to sell across the UK, US and EU. The compliance knowledge you build here (VAT, EORI, LUCID, GPSR, FDA and similar) is useful anywhere. It is detailed, hands-on work in a team that promotes based on performance, with room to grow as you do.
Work in English. Take ownership. Learn fast, grow fast.

WHAT YOU'LL DO

• Support account health: Help keep accounts healthy and compliant across FBA and FBM, identify issues early, and prepare Plans of Action (POAs) to support appeals and reinstatements
• Handle compliance & logistics: Ensure listings meet marketplace compliance, manage documentation (VAT, EORI, LUCID, GPSR, FDA, etc.), and coordinate FBM shipping, labeling, and customs compliance.
• Manage pricing and promotions: Set and adjust prices, fix violations, set up coupons and deals, and watch the Buy Box across our own and reseller listings.
• Manage listings: Keep them accurate. Expand to new marketplaces.
• Handle buyer support: Respond to buyer inquiries, returns, refunds, and delivery issues with fast and accurate responses to keep metrics healthy.
• Manage Amazon cases: Open, track, and follow up cases: listing errors, inventory issues, account discrepancies.
• Keep inventory healthy: Improve sell-through. Fix corrections, reconciliations, and mismatched data.
• Keep data clean: Accurate and consistent across systems.

WHO WE'RE LOOKING FOR

• Sharp eye for detail, especially inventory, pricing, and compliance data.
• Good written English. You'll handle buyer messages, Amazon support, and internal comms (IELTS 6.5+ / TOEIC 800+).
• Comfortable in Google Sheets / Excel (lookups, aggregation, filtering, sorting, text processing).
• Keen to learn Amazon Seller Central, account health, and compliance. We'll train the platform. You bring the rigour.
• Data reconciliation skills are a plus.

WHAT WE CAN OFFER

• Open for fresher
• International environment. You work in English with a team here and in Europe
• Broad exposure: retail and wholesale operations across FBA and FBM, in the UK, US and EU
• Attractive lunch & transport allowance package
• Pantry with snacks and coffee, always ready
• Annual company retreats, plus regular team bonding
• 12 days annual leave, plus public holidays
• Health, Social and Unemployment insurance
• Working equipment provided
• Clear growth path. We promote on performance, not tenure

WORK SCHEDULE

• Probation period: 9:00 AM - 6:00 PM, Monday to Friday (on-site)
• Official period: 9:00 AM - 6:00 PM, Monday to Saturday (on-site)
• Probation: 2 months

HIRING PROCESS

1. Phone screening
2. Culture-fit interview (on-site)
3. Technical test (on-the-spot)
4. Competency interview (on-site)
5. Offer and onboarding