Account Manager (Quản Lý Khách Hàng)

Scope of the job:

• Oversee a portfolio of assigned customers to address customers' needs and concerns as quickly and effectively as possible.
• To develop and maintain strong relationship with customers.
• Provide support to the Head of Department and ensure all executive and administrative tasks are handled efficiently and effectively

Responsibilities:

• Account Manager:
  • ​Manage a portfolio of Clients (Corporates and Insurers)
  • Ensure renewal with at least 95% portfolio in terms of lives and revenue
  • Maintain Client relationships and upsell of services
  • Receive and respond to Client enquiries through calls, emails, meetings
  • Handle escalations and complaints, including troubleshooting and investigations
  • Coordinate with other internal departments to ensure resolution of issues raised
  • Data entry and maintenance of Corporate Client database
  • Preparation of Client reports
  • Prepare Client’s Documents including but not limited to Contracts, Client handbook, Brown-label design, E-card, Service Guidelines, Forms, etc… online on Mobile Application, Client Portal or offline if required
  • New client/ insurer implementation and onboarding process
  • Prepare and implement presentation to Clients
  • Assist with Client audits and due diligence
  • Undertake any ad-hoc tasks assigned by the superior
  • Other tasks assigned by the company
• Business Development:
  • ​Develop sales opportunities through existing clients and partners
  • Ensure the upsell of all FHVI services and products
  • Follow-up on sales meetings, preparation of quotes and documentations
  • Ensuring smooth and effective sales operations and implementations (Due diligence, audits etc)
  • Create detailed business analysis
  • Drive strategic plans and responsible for actionable projects
  • Other tasks assigned by the company

Measure of success:

• Meet renewal & upselling objectives with at least 95% of their cases in terms of lives and revenue
• Satisfaction of clients
• Strong relationship with customers/partners
• Respect the internal processing, rules, and regulations 

Requirments:

• Bachelor’s degree
• Computer Literate, WinWord, Excel, Power Point
• At least 2-year experience in corporate account management 
• Able to work under pressure
• Communication and negotiations skills
• Excellent Communication skills and be able to give professional advice
• Ability to manage complex projects and multi-task
• Be able to use English in work
• Will be a plus if have experience in Corporate Healthcare, Medical Benefit, Insurance, or Customer Service