Admin Officer

1. Plan, coordinate, and run school events (Open Days, Parent Coffee Mornings, support for Parent-Teacher Conferences), working closely with the Admissions & Marketing team on operations and logistics as assigned.

2. Act as the second point of contact (Tier 2) for parent questions and complaints passed on from Reception, working with other departments to sort things out. 3

. Keep a clear record of every parent complaint [NL4.1]or enquiry from start to finish, make sure it's resolved within the agreed timeframe, and share regular updates on trends and outcomes with the Operations Manager.

4. Help plan and organise school ceremonies, assemblies, and other events, and support the Operations team with general admin tasks like meeting notes and schedules.

5. Build good, trusted relationships with parents as a friendly point of contact for non academic matters.

6. Help with other admin or operational tasks as needed.

7. Carry out other tasks as assigned by the Operations Manager and/or BOD.

1. Education: Bachelor's degree in Communications, Public Relations, Business Administration, or a related field.

2. Experience: 3-4 years in events, customer relations, or admin; experience in education or hospitality is a plus.

3. Language Skills: Fluent Vietnamese; good spoken and written English, including formal correspondence.

4. Technical Skills: Good with MS Office (Word, Excel, PowerPoint); experience with event planning or complaint-tracking tools is a plus.

5. Soft Skills: Good written and spoken communication; well-organised and able to handle several things at once; caring and practical when dealing with concerns.

6. Personal Qualities: Friendly, well-organised, and detail-oriented; comfortable representing the school at events and meeting parents.

7. Attitudes: Truly cares about parents and students having a good experience; follows through on unresolved issues, and works well with other departments.