Air freight supervisor

• Manage Air freight operations, ensuring compliance with company policies, customer requirements, and regulatory agencies;
• Train and mentor Air freight operations staff, manage a team of air freight operations staff, providing coaching, training, and guidance to ensure high performance and productivity levels;
• Ensure Air Operation team to prepare and review air waybills, customs documents, and other relevant documents correctly, monitor shipments, tracking and tracing as necessary, and providing updates to customers timely;
• Coordinate with customers, airlines, and agents to ensure smooth and timely handling of shipments;
• Develop and maintain customer relationships, ensuring high levels of customer satisfaction;
• Ensure accurate and timely billing of shipments, resolving any billing disputes as necessary;
• Identify areas for process improvement and implement changes to improve efficiency, quality, and service levels;
• Investigate and resolve customer complaints and issues related to Air freight operations;
• Report to Country Airfreight Manager.

Skills Required                                                                                                     

• Big Potential ability to be a team leader/Manager level;
• Strong ability to manage, mentor, and coordinate people, coupled with excellent communication skills for building rapport with diverse stakeholders;
• In-depth understanding of international Airfreight regulations and practices;
• Ability to analyze data, identify patterns, and make informed decisions to improve operational efficiency;
• Careful, detailed;
• Good communication skills;
• Knowledge of developing, positive thinking;
• Team working.

Experience and Qualifications                                                                       

• 3 years or more experience in working in Air freight logistics/ freight forwarding environment;
• Bachelor's degree in Logistics, Supply Chain Management, or a related field;
• Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;
• Developing solutions for major customers;
• Multicultural people management;
• Customer/ BD/ Operations Engagement;
• Written and spoken English (Mandarin is plus).

Benefit                                                                                                                 

• Attractive salary with full social insurance and performance bonuses;
• Dynamic and fair working environment with real growth opportunities;
• Engaging team building activities, company outings, and fun events to strengthen bonds and collaboration;
• Immediate joining welcome for motivated candidates;
• Professional training and development to grow your career.