Associate Manager - HR Outsourcing Service

JOB PURPOSES

HRO Associate Manager will lead HR outsourcing service team. The position holder is also responsible for managing all activities related to contractors while maintaining a strong relationship with clients to find additional opportunities for business growth.

PRINCIPAL ACCOUNTABILITIES

A. Financial Goal Achievement

• Lead the team to achieve the set target of the whole team
• Be responsible & follow up payment of clients

B. HR Outsourcing Service Delivery

1.   Payroll processing

• Manage, oversee end-to-end payroll processing for clients with high quality and timely manner
• Reconcile monthly and year-end payroll processes, ensuring accuracy in statutory and other returns while handling complex and time-sensitive calculations.
• Audit payroll data and staff record changes to verify that adjustments, statutory payments (e.g., Social Insurance, Health Insurance, and Unemployment Insurance), and calculations comply with regulations.
• Work with Government Authorities to submit required documents
• Collaborate & guild Supervisors/ Consultants to develop standardized procedures, forms, and formulas to facilitate the preparation of weekly/ monthly/ quarterly reports and reconciliation of data.
• Support legislative, procedural, and system changes, maintaining up-to-date policies, and assisting in staff training on new regulations and best practices.

2.  Employee Relationship

• Make sure all activities related to the contractors contain Onboarding and Off Boarding Process, Labor Management, Consultancy, Insurance, PIT finalization based strictly on Talentnet standard and process.

3.   Process Optimization

• Streamline working processes
• Implement innovative ways of working and tools to improve productivity, maximize margins

4.   Internal Coordination

• Work closely with related teams to ensure that data is accurately integrated into payroll processing
• Liaise with related teams to ensure alignment in processes

5.   Reporting

• Review, ensure accurate and up-to-date records of all payroll-related transactions
• Review, ensure client & internal reports in compliance with local regulations

6.   Regulatory Compliance

• Ensure all activities align with company policies, working process, procedures, laws regulations, preventing compliance risks
• Support internal audits by providing accurate records and thorough explanations of procedures (if any)

C. Business Development and Customer Services

• Consult clients on labor-related regulations and assist them in understanding relevant documents and processes (if any)
• Investigate and actively bring to resolution of customer questions
• Visit clients to get the inquiries and information if required 
• Visit clients to introduce services offered by TalentNet
• Develop and maintain strong relationships with clients

D. Team Management & Development

• Learn and develop by self
• Manage team members in terms of performance, development
• Give team’s direction and pathways to achieve team goals
• Train team to equip with necessary skills for better service delivery
• Manage resources to enhance efficiency, maximize margins
• Conduct in sharing sessions within or in inter-team

E. Project management

• Lead or support BU/Corporate projects that are both strategic and operational

• Graduated from University/College (preferably Human resources, Business Administration, Economics, Law)
• At least 5 years of leadership experience in HR Operations (Payroll processing, Onboarding and Off Boarding Process, Labor Management, Insurance, PIT finalization). Experience in large-scale companies is a big plus.
• Advanced knowledge of Labor Code & Insurance Law, Personal Income Tax (PIT)
• Highly understands and equips updated knowledge, trends of HRM value chain and its processes such as: Talent Acquisition & Development, Compensation & Benefits, Performance Management, Employee Relations... to generate insights, initiatives to provide total HR solutions to the clients
• Advanced skills of operation management, stakeholder management, project management, problem solving and decision making
• Good English communication
• Growth mindset and one-team mindset