Auditor (location: Thu Duc, HCMC)

The Auditor acts as the technical authority and primary liaison for clients apply OEKO-TEX® certifications and meeting applicable customer requirements. The role is responsible for providing technical guidance throughout the certification and renewal processes, conducting comprehensive reviews of technical documentation, performing on-site factory audits covering chemical management, environmental, and social compliance, and assessing conformity with OEKO-TEX® standards and applicable international requirements. The Auditor ensures audit activities are conducted with accuracy, impartiality, and in full compliance with OEKO-TEX® procedures and accreditation requirements.

• Plan and conduct on-site and remote audits for OEKO-TEX® certifications and other relevant standards (including evaluating environmental, chemical, and social compliance in textile production facilities, review documentation, interview staff, and inspect processes to verify adherence to OEKO-TEX® criteria and other standards).
• Prepare detailed audit reports and recommend corrective actions where necessary.
• Stay updated on OEKO-TEX® guidelines and global sustainability regulations.
• Handle complaints or escalations professionally and in accordance with OEKO-TEX® protocols.
• Coordinate with internal departments and testing laboratories to facilitate certification workflows or improvement of the certificate process.
• Serve as the primary point of contact for clients seeking OEKO-TEX® certifications (e.g., STANDARD 100, MADE IN GREEN, STeP, ECO PASSPORT).
• Respond to inquiries via email, phone, and chat regarding certification requirements, documentation, and timelines.
• Guide customers through the application and renewal processes, ensuring compliance with OEKO-TEX® standards.
• Maintain accurate customer records and certification status in CRM systems and provide post-certification support, including label usage guidance and marketing resources

• 1 - 3 years of experience as an Auditor.
• Strong understanding of manufacturing processes, chemical management, and environmental/social compliance standards.
• Proficiency in conducting technical reviews and preparing comprehensive audit reports.
• Familiarity with CRM systems and data management.
• Proficient in English (Technical English for report writing and communication with overseas clients). Ability to communicate in Chinese is a strong plus.
• Strong integrity, attention to detail, and the ability to work independently under high pressure and tight schedules.
• Willingness to travel frequently to industrial zones and factories.
• Problem-solving and analytical skills
• Teamwork and collaboration