[Binh Duong] Key Account Executive

Job Summary:
Assist Sales & Marketing Manager /Senior Sales & Marketing Executive to fulfill customers’ requirements, enquiries and shipments schedule.

Duties and Responsibilities:
Primary duties: (Approximately 70 to 80% of daily work schedule)

• Maintain relations with current customers.
• Develop new customers in different markets
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales
• Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Follow up on all customers’ request
• Liaise with internal departments such as Planning, Production, QA, and R&D.
• Prepare and send samples as per customer’s requisition.
• Analyze sales data

Secondary duties: (Approximately 20 to 30% of daily work schedule)

• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new projects (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.

The person is expected to work closely with staffs from all departments.

Knowledge, Skills and Abilities Required:

• Good interpersonal and communication skills.
• Computer literate.
• With basic Shipping knowledge
• Ability to establish rapport relationship with customer through telex-communication/Emails etc.
• Fluent in speaking and writing both English and Vietnamese.
• Ability to handle and resolve recurring problems and able to work under pressure.
• Able to work with others as a team
• Active and takes initiative

Desirable Qualifications:

• Preferably Diploma/ Degree in relevant field.
• >2 years relevant practical experience.