Branch Operation Analyst (Big4 Background Required)

A. Performance Analysis & Reporting

• Calculate, track, and evaluate branch-level KPIs, ensuring accuracy, transparency, and alignment with operational goals.
• Store and chain target allocating
• Develop and maintain daily, weekly, monthly, and quarterly performance dashboards and analytical reports.
• Conduct quarterly deep-dive analysis to identify trends, operational risks, performance gaps, and opportunities for improvement.
• Provide insightful analyses to support management decision-making and strategic planning.
• Prepare consolidated reports and presentations for leadership when required.

B. Incentive Programs & Monthly Bonus Calculation

• Design and propose monthly incentive programs for branches based on business objectives and performance drivers.
• Maintain and continuously improve the incentive and bonus evaluation framework, ensuring fairness, clarity, and alignment with company policies.
• Calculate monthly bonus results for branches and related positions, perform data validation, and ensure accuracy before final approval.
• Analyze the effectiveness of incentive programs and recommend adjustments to optimize outcomes.

C. Operational Planning & Resource Management

• Support the development of the annual operating budget for the branch network (OPEX and CAPEX).
• Build and monitor the headcount plan, including workforce allocation and optimization recommendations.
• Evaluate branch operational performance and propose initiatives to improve efficiency, reduce costs, and enhance service quality.

D. Project Participation & Process Improvement

• Participate in or lead operational improvement projects, focusing on process optimization, productivity enhancement, and quality improvement.
• Collaborate with cross-functional teams to implement new processes, systems, tools, and operational standards.
• Track project progress, ensure deliverables are met, and prepare post-implementation evaluations.

E. Other Responsibilities

• Provide operational support to branches and solve emerging issues as requested by management.
• Ensure compliance with internal operational standards, procedures, and regulatory requirements.
• Perform other duties assigned by direct managers to support business operations.

Education & Experience

• Bachelor’s degree in business administration, Economics, Finance, Statistics, Applied Mathematics, or related fields.
• 2–3 years of experience in operations analysis, business analysis, data analysis, or similar roles.
• Experience with KPI frameworks or incentive scheme management is a strong advantage.

Skills & Competencies

• Proficient in Excel/Google Sheets; experience with SQL, Power BI, or Tableau is an advantage.
• Strong understanding of BA tasks and skills: information analysis, business modeling, requirement analysis, etc.
• Strong analytical and numerical skills with a keen eye for detail.
• Solid understanding of budgeting, financial analysis, and workforce planning.
• Strong communication, coordination, and presentation skills.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• High level of integrity, responsibility, and data accuracy mindset.