Business Analyst

Galaxy Pay: Powering Next-Gen Digital Payments

Galaxy Pay is a leading fintech company focused on driving the future of digital payments. With a vision to be the premier provider of digital payment solutions, Galaxy Pay offers a comprehensive, secure, and convenient payment platform featuring:

• Payment gateway services
• POS and Soft POS solutions
• Financial management tools for revenue and expense tracking
• Digital wallet services
• A suite of other innovative fintech offerings

By leveraging the latest payment technologies and industry expertise, Galaxy Pay is empowering businesses and consumers to seamlessly navigate the digital financial landscape. Its diverse product portfolio is designed to meet the evolving needs of its clients, facilitating secure, efficient, and user-friendly payment experiences.

Galaxy Pay is seeking a Business Analyst with strong analytical skills and a solid understanding of the payment intermediary industry to help build and optimize our electronic payment products and services. You will act as a bridge between business and technical teams, taking the lead in requirement analysis, process design, and solution proposals to deliver secure, fast, and efficient payment experiences for our customers.

Responsibilities:

• Identify user needs and market dynamics, and use these to inform the strategic direction.
• Analyze business and user needs, documentation of requirements, and translation into proper system requirement specifications;
• Responsible for product backlog, implementation & working with Product Manager to commit on the release plan
• Plan and prioritize development activities based on system, available resources, business goals, and end-user impact
• Provide the support to test the system and produce the system documentation and user manuals.  
• Train internal employees or external clients on changes, new systems, or new procedures.
• Participate in designing payment flows: QR, SoftPOS, API/SDK integration
• Communicate with cross-functional teams (Business Unit, IT) and work with go-to market stakeholders to launch features.
• Work closely with designers to create simple, intuitive yet efficient user experiences (primarily mobile) that make customers love, regularly communicate and report the change activities plus their effectiveness across the organisation.
• Launch new products and features, test their performance, measure features and iterate quickly.

• Minimum 3-year experience as a Business Analyst
• Excellent communication and presentation skills
• Modeling and designing business processes;
• Familiar with sequence diagram, API/SDK integration, user flow/ user journey, wireflow, service blueprints
• Data-driven/Technical knowledge is a plus
• Strong understanding of Payment systems, QR Code, SoftPOS, transaction flows.
• Having experience in banking or financial company is a plus;
• Experienced in tools: Flows (Draw.io), Mockups (Figma), Project management (Jira, Confluence), API tools (Postman)

BENEFITS:

• Attractive income (base salary & performance bonus), Social insurance according to Vietnam law.
• Devices provided (Laptop, monitor…)
• Health Insurance
• Annual Health Check-up
• Frequent team bonding and company activities/ events.
• Working environment: young, dynamic, productive & speed-focused.
• Work in a newly innovated office and open working space