Business Support Officer

As a Business Support Officer, you will provide essential administrative and technical support for both Sales Admin and Technical Admin functions. The role focuses on the accurate execution of assigned tasks, including documentation handling, data entry, quoting support, report preparation, and maintaining organized records. Working under close guidance from the Senior Coordinator and Team Lead, the Entry-Level Coordinator follows established procedures, ensures compliance with quality standards, and supports effective communication across internal teams. The position contributes to smooth daily operations while gradually building technical knowledge and professional skills.

1. Service Providing: 

• Process sales orders, technical requests, and related documentation accurately and on time in compliance with company policies and procedures. 

• Prepare, manage, and maintain all required documents, including sales contracts, quotations, invoices, specifications, and reports. 

• Support data entry, reporting, and document control for both sales and technical operations. 

• Monitor progress, assist in scheduling, and provide timely updates to ensure deliverables meet requirements. 

2. Quality Compliance: 

• Verify the basic accuracy and completeness of information in sales and technical documentation, ensuring data is properly recorded and aligned with approved templates, procedures and quality standards by performing preliminary quality checks before submission. 

• Follow company policies, regulatory requirements, and internal documentation procedures, ensuring all records meet quality and compliance expectations. 

• Review documents regularly, detect inconsistencies, and take corrective actions to minimize errors and rework. 

• Participate in reviews and improvement activities to identify root causes, propose corrective actions, and standardize workflows. 

3. Collaboration: 

• Communicate proactively with supervisors and stakeholders to clarify requirements, coordinate workload, and update progress.  

• Collaborate with related departments for effective service delivery and ensure transparent information sharing across teams. 

• Share information transparently and contribute to decision-making during meetings and team discussions. 

4. Learning & Development: 

• Suggest process improvements and share best practices with the team. 

• Complete required training programs and apply new knowledge in daily tasks. 

• Apply insights from reviews and improvement activities to enhance personal and team performance. 

5. Team Contribution:

• Collaborate effectively to achieve team goals, support peers, and maintain professionalism, responsibility, and confidentiality in all tasks. 

6. Others:

• Other tasks as assigned by Line Manager. 

DESIRED SKILLS AND EXPERIENCE

• Associate/Bachelor’s degree in Engineering, Business or any related fields. 

• English proficiency equivalent to Level B1/B2 of the CEFR. 

• Fresh graduates or candidates with less than 2 years of experience in Technical Clerk, administration, customer service, or related roles. 

• Proven work experience within a manufacturing, engineering, mechanics, or construction administrative or customer service environment; experience in producing technical quotations and compiling costs using price lists. 

• Knowledge of SAP and Salesforce is very desirable. 

• Experience working with Highspot is a strong plus. 

• Teamwork, autonomy, carefulness, detail and customer-oriented. 

• Good prioritizing, organization and communication skills. 

• Integrity, trustful, positive thinking, open-minded and ability to work under pressure. 

HERE IS WHAT WE OFFER

• Attractive salary with 100% SHUI applied salary during probation 

• 13th month salary, Performance Bonus, Salary review annually 

• Opportunity to be on site in the USA 

• Chance to collaborate and work with our global stakeholders 

• We provide employee training & development to enhance skills set and competencies  

• Premium health care program for you + one of your beloved ones, Annual medical check-up 

• 14 vacation days and Christmas Day (25/12) per year 

• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children ‘s Day…) 

• Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis 

• Young, friendly, quality and result oriented working environment under team-work spirit 

• Compliance fully to Vietnam Labor Code