Cantonese Speaking Customer Services Officer

Key Responsibilities

• Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes

• Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms)

• Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings)

• Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction

• Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation

• Undertake any ad-hoc tasks assigned by the manager to support team operations and business needs

Requirements

• Graduated from college in a related discipline (fresh graduates are also welcome)

• Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively

• Good command of English and Chinese for professional written communication (e.g., emails and messages)

• Strong administrative skills, including proficiency in Microsoft Office

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment while handling ad-hoc requests flexibly