CQE (Customer Quality Engineer)

• Job Purpose:

- Receiving the customer complaint information.

- Work with other departments to analyze the complaint and make the 8D report.

• Job Duties:

1. Receive customer complaints and work with related departments for issue analysis.

2. Preparation of 8D reports, application of problem-solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).

3. Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.

4. Work with SAP system to complete the task and control the response on-time.

5. Prepare the meeting with other departments for root cause analysis and CAPA.

6. Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.

7. Complete the other tasks from Lab & customer quality manager.

1.     University/College Degree.

2.     Experience handling customer complaints in the electronic field (1-3 years’ experience).

3.     Analytical thinking, ability to work in a team, sense of responsibility.

4.     Processing of customer complaints and preparation of 8D reports.

5.     Fault analysis on power suppliers, chargers and battery packs.

6.     Using quality tools FMEA, Ishikawa diagram, 5 Whys…

7.     English spoken and written well.