CS-Order Controller (Textile/ Garment/ Footwear)

• Sample pick up request.
• Give guideline to client how to fulfil a test application form
• Check Test Application Form of many buyers testing programs & sample size; and follow-up with client on the missing.    
• Register job into company software
• Clarify unclear information of testing program with Key Account Manger"            
• Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
• Check client payment status (contract or in advance) & updated report release status"   
• Handle client queries (collect information/ advice from related team(s))
•  Handle client complaint
• Handle internal query on order status.
•  Provide correct PI to Admin team for invoicing   
•  Deliver company service to client
•  Able to satisfy client's need within scope of job 
• Willing on handling a new request/ procedure.
• Able to cooperate with other teams (ex: Lab, Reporting, Sales) to satisfy client's requirement.
• Will be received client's complaint & in front of challenging situations.         
• Able to deal with hard situation & have skill to soften it & seek for a solution to maintain client's retention.

- University or above in Chemical / Textile/Garment, or related field

- At least 1year experience

- Good communication skill in English and Vietnamese

- Good skill in MS Office

- Interested in the testing industry

- Having experiences in testing service is an advantage