Customer Care Officer (CCO) Nhân Viên CSKH - ILO Tân Phú

Responsibilities:

Customer Care

• Provide professional and responsive customer service to parents and students.
• Conduct follow-ups on re-enrollment processes and ensure timely completion.
• Manage and resolve customer requests, inquiries, and concerns promptly.
• Conduct regular facility checks to maintain safety and operational standards.
• Support daily student pick-up procedures and ensure adherence to safety protocols.

Reception and Cashier Duties

• Welcome and assist parents, students, and visitors in a professional manner.
• Collect tuition fees and other payments; prepare and issue receipts accurately.
• Handle banking transactions and maintain accurate financial records.
• Manage student documents, ensuring confidentiality and proper filing.

Administrative Support

• Manage inventory and ensure timely procurement of office and teaching supplies.
• Prepare and process payment requests and related administrative documents.
• Support attendance management and record-keeping systems.
• Assist in sales and marketing activities, providing logistical and administrative support.
• Coordinate and assist with student outings and special events.

Reporting

• Prepare reports related to student enrollment, re-enrollment, and savings.
• Maintain accurate and up-to-date records for management review.

Benefits:

• Competitive salary package.
• Full coverage of social, health, and unemployment insurance.
• Private insurance and annual health check-up for official staff.
• Up to 90% discount on English tuition fees for staff and close relatives.
• Regular training opportunities and participation in special programs and courses offered by the headquarters.
• Opportunities for career advancement and internal transfer across various roles

Skill Requirements

• Excellent interpersonal and communication skills.
• Strong organizational abilities with attention to detail and accuracy.
• Ability to work effectively under pressure and meet deadlines.
• Proficient in G Suite (Google Drive, Docs, Sheets, Forms, and related applications).
• Good command of English is preferred.

Required Experience
Minimum of 2 years of experience in customer service, education, or administrative roles.
Required Education and qualifications
Bachelor’s degree in Business Administration, Education, or a related field.