Customer Relations & QC

​Position summary: Taking care of issues those relate to Customer and Quality of tour service.In charge of customer support including welcome procedures towards VIP clients

• Complaint handling and reporting to Agents & Management Board
• Manage company branding (customer materials, stationery, uniform, signboard, gifts) as well as Agents’ signage
• Implement internal training, communication flow to improve coordination between teams and offices.
• Deal with suppliers on quality, health and safety audit to assure the service standard and liability
• Making report to Insurance company in case of accidents
• Other tasks upon request from MD/GM

• Desire to work in Hospitality and Tourism industry
• Excellent in communication and interpersonal skill
• Good in organisation and negotiation skill
• Fluent in English, any additional language speaking is a plus
• Able to work independently and in a team environment
• Proficient in computer: Microsoft office, excel, internet and other useful soft-wares
• Enjoy high pressure of work

Note : this description including the mentioned duties/extended duties can be extend during assignment