Customer Service and Sale Administrative

Role Summary

The Business Administrator keeps daily operations running smoothly by handling online customer service, coordinating with our external accounting firm, and managing order and documentation workflows. This role sits at the center of communication between customers, our fulfilment partner, the accounting firm, and the HQ team.

Customer Service & Escalation Tracking

• Maintain and update customer issue logs, including:

  • Cancellation cases

  • Return requests

  • Failed delivery cases

  • Customer complaints

• Track status and follow up with fulfilment partners until resolution.

• Escalate non-standard cases to management for decision-making.

• Manage customer inquiries and support requests across all online sales and communication channels, including TikTok Shop, Shopee, and future platforms introduced by the company.

Sales Order Monitoring

• Monitor daily order status across all sales channels.

• Monitor incoming orders, track their status, and flag any problems to management for decision-making.

• Support HQ with data collection and administrative requests.

Invoice & Payment Administration

• Generate and distribute customer invoices when required.

• Coordinate invoice requests between customers, fulfilment providers, accounting firm, and HQ.

• Maintain invoice records and filing system.

Documentation & Process Control

• Maintain organized records of:

  • Contracts

  • Tax documents

  • Company registrations

  • Accounting documents

  • Fulfilment agreements

• Ensure documents are stored and accessible for business continuity purposes.

Required

• Bachelor's degree in Business Administration, Commerce, Communications, or a related field

• Proficient in English — both written and verbal communication (required for coordination with HQ and cross-border teams)

• Strong proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Drive)

• Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously

• Proactive communicator with a service-minded attitude and ability to follow up independently

Preferred / Advantageous

• Experience working with TikTok Seller Center or TikTok Shop operations (strongly preferred)

• Familiarity with e-commerce order management workflows and fulfilment coordination

• Experience in livestream commerce or content-driven sales formats

• Experience in customer service roles within an online retail or social commerce environment

• Understanding of basic accounting and invoicing processes

• Experience working with cross-functional or cross-border teams

Nice to Have

• Experience supporting a regional or international brand

Working Hours

• Monday – Thursday:12:00 PM – 9:00 PM

• Saturday: Alternating Saturdays (every other Saturday off): 9:00 AM – 6:00 PM

• Friday: Off

• Sunday: 9:00 AM – 6:00 PM

• Scheduled days off may be rotated to support major campaign periods (e.g., Mega Sale events, Brand Campaign Days, and other key promotional activities). 

Work Location

Address: 45B Đồng Xoài, Phường Tân Bình, Thành Phố Hồ Chí Minh