Customer Service Assistant Manager

To manager and commercial team

• Prepare weekly order intake/shipment/OTD/stock reports/meeting agenda to have meeting with Commercial team & Operation team every Tuesday.

• Update order book & Sale forecast.

• Support Manager to keep improving the internal process, creating better & more efficient ways to work with internal & external customers.

• Be a key person who is CS representative to join Digital Transformation project.

• Other tasks assigned by Managers & commercial Team.

To customers

• Act as the single point of contact on order management.
• Communicate with customers for Sales Orders. Share with S&OP team to book factory capacity.

• Work with Purchasing team to order special materials in advance to shorten lead time as required.

• Cooperate with all related departments to manage customer’s orders shipping on time.

• Cooperate with PD team for sample development, preparing quotation for commercial team reviewing and sending to client.

• Work with Compliance and QA team on all the testing needs and quality standard of products.

• Provide quick & effective service to satisfy customers.

• Plan & manage customer visits. Accompany customers during the tour when required.

Management

• Direct & train team members about MRP/RSC system, customer’s system, processes, and workflows.

• Supervise & instruct team members to update systems/loading & booking plan correctly.

• Support team to communicate with customers & internal departments where necessary.

• Keep maintain to lead KACS team & get more involved to RHCS team to support when necessary.

• Set objectives, review, and appraise KPI for team members annually.

• Fluency in English (both spoken & written)
• Experience in Furniture business, customer service is preferable.
• Hard working,willing to learn and high responsibility.
• More than 4 years’ experience 
• Comprehensive knowledge of furniture industry, MRP/ERP & RSC system, sale order process.
• Understanding of management skill
• Investigate, analyze, evaluate, and resolve complex customer service problems.