Customer Service (Chinese)_HLL

Company Description

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

Job Description

• Receive sample, check TRF & sample size.
• Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.
• Prepare SO and send SO, PI to client. Check final total fee with subcontractor.
• Track the order, connect with customers, and notify them of the order's progress in a timely manner
• Clarify unclear information of KAM program 
• Handle and take lead all requirement from client.
• Handle internal query on order status.
• Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.
• Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team)
• Scan and record file.

WHY JOIN SGS?

At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world.

Here’s what you can expect when you grow your career with us:

• 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network;
• ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year);
• 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus;
• 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions;
• 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience;
• 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network;
• 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees.

Qualifications

• University level or higher
• Good communication & Office skills
• Good in Chinese