Customer Service Executive (HANOI)

RESPONSIBILITY

•        Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.

•        Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.

•        Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.

•        Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.

•        Support the development of customer service policies and procedures to enhance service quality and operational efficiency.

•        Ensure strict compliance with customer service protocols and company regulations.

•        Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.

•        Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.

•        Perform other duties as assigned by the supervisor.

•        Maintain accurate records of customer interactions using CRM systems and update information in Yardi

POSITION REQUIREMENTS

1. Degree/Certificate Requirements

• Academic level: College and above
• Major: Real Estate, Business, Hotel Management or its equivalent.
• English: English/ Chinese/ Japanese / Korean
• Computer: Proficient in the use of office software and CRM
• Other requirements (if any): Experience working in a corporate customer service position is preferred

2. Required Experience/Knowledge

• Expertise: Have experience in CS of Business Park, industrial and office spaces will be preferred.
• Experience: Minimum 1 year experience in leasing and CS of real estate.

3. Requirements for qualities, personality/skills, abilities

• Skill: Team player who possesses good communication, negotiation and interpersonal skills.
• Ability
  • Capture work quickly, manage, organize and implement scientific and optimal work.
  • Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
  • Sensitivity, initiative and high sense of responsibility at work.
  • Inspiring and positive thinking.
  • Withstand high work pressure.
• Personality/Attitude
  • Professional, flexible.
  • Honest, fair, objective and progressive.
• Other
  • Good appearance, agile, making a good impression.
  • Good health.
  • Having relationship with the government bodies is an advantage