Customer Service Executive

Communicate with customers via multiple channels: Answering customer inquiries, resolving issues via email, phone, and chat platforms.

Order management and processing: Handle orders on eBay and other fulfillment systems in the US to ensure on-time delivery and quality.

Provide updates on order statuses: Continually update customers about order progress and any related issues regarding shipping or product inquiries.

Product support: Answer customer questions related to product details, stock status, and other concerns.

English proficiency: Strong written and verbal communication skills in English, as 100% of the customers speak English.

Shift availability: Ability to work rotating shifts, including night shifts (additional pay provided).

Remote work capability: Comfortable with using a personal laptop to work remotely.

Problem-solving: Ability to manage multiple tasks, solve problems independently, and handle customer concerns.

Teamwork and flexibility: Ability to work in a team-oriented environment and be flexible with working hours and tasks.