Customer Service - Hardlines

OBJECTIVES:

·       Support the nominated Vietnam Hardlines Lab with accurate and timely administration and marketing activities to support the section becoming the clear number 1 in the BL in Vietnam (Market penetration, customer impact, quality, innovation, operation excellence and people).

ROLES:

·       Liaise with clients/ GBL for all correspondence including inquiries, quotations, receipt of orders, payment.

·       Strengthen relationship with clients; receive their feedback and have proper actions; coordinate with Vietnam Hardlines Lab Manager to settle client complains and claims.

·       Define potential clients and approach them via phones, emails, etc.

·       Initiate promotion schemes and other marketing activities.

·       Support Administrators with invoices, reports if required.

·       Continuous updating and filing of all documents in Vietnam Hardlines Lab / Inspection Hardlines including File Management Checklist and W/O book.

·       Support the Section Heads and Sector Manager with other duties as directed by the Section Heads and Sector Manager.

KEY PERFORMANCE INDICATORS

·       Customer impact/satisfaction and market penetration.

·       Revenue growth of the Section.

·       Delivery of test reports on time.

·       Deliver invoices within 5 days of the completion of the job.

·       Quality (e.g., consistency claims, complaints).

·       Outstanding payments for services rendered to clients.

PROFILE / COMPETENCIES OF THE PERSON REQUIRED:

·       Chemical College graduated or above.

·       English level B equivalent.

·       Good communication skill.

·       Typing and computer skill.