Customer Service (Night Shift)

Responsibilities:

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Receive and respond to customer's feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.

Requirements:

• Experienced in customer care or call center is an advantage.
• Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent)
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment
• Skills in using computers and office software (Excel, Word).
• Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being during nighttime work.
• Night Shift 1 8PM - 4AM, Night Shift 2: 4AM - 12AM (5.5 days per week)