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      AkzoNobel Vietnam

      Customer Service Representative

      AkzoNobel Vietnam
      NỘP ĐƠN ỨNG TUYỂN
      Địa điểm

      Bắc Ninh

      Bắc Ninh
      • Lương

        Cạnh tranh

      • Kinh nghiệm

        2 - 3 Năm

      • Cấp bậc

        Nhân viên

      • Hết hạn nộp

        01/06/2025

      Phúc lợi

      • Chế độ bảo hiểm
      • Du Lịch
      • Chế độ thưởng
      • Chăm sóc sức khỏe
      • Đào tạo
      • Tăng lương

      Mô tả Công việc

      • Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.
      • Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,
      • Contact with team to send related documents.
      • Take orders and follow it up: issue SO and get approval.
      • Reply estimated delivery date for customer PO.
      • For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.
      • Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.
      • Issue SO and send to planning and logistics team.
      • Check production completion daily and feedback to Customers if needed.
      • For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.
      • Open accounts and maintain customers’ information.
      • Follow up with OTIF delivery and contribute planning team control OTIF result.
      • Issue Sales Contract and follow up.
      • Optimize FG: control SO of big volume (>5T); control suitable SO issue…
      • Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information…
      • Follow up SLOB caused by function monthly
      • Submit Sales Contract status report monthly.
      • Issue FOC, CO
      • ICD price advice
      • Make ICD Credit Note/ Debit Note
      • Monthly Commission Calculation for VTSC, Hop Nhat Agency
      • Control stock location transfer: STO U35D-U39D/ Billing for local ICD (inc. Raw)
      • Adjust SO quantities for delivery.
      • Follow up and push delivery to reach target monthly.
      • In charge ISO belongs to sales.
      • In charge CSAT/ROCK– In control belong to sales.
      • Follow up CRM complain to close cases soon.
      • Join pine line review with sales team to support business growth.
      • Immediately follow up price increase and input system for pricing control.
      • Lead changes and adapt positively to be implemented smoothly.
      • Fast learn any courses to improvement tasks.
      • Work-well with relative functions for focusing on business.
      • Follow up CRM opportunities to convert to actual sales.
      • Ad-hoc assigned by LM.

      Yêu Cầu Công Việc

      • Graduated from University; referred in Business Administration/ Accounting major
      • Experienced in commercial/ sales accounting, customer service
      • Proficiency in MS Office, accounting tasks (tax, excel, invoice, ...)
      • English communication is good 
      • Communication skill/ Analysis skill
      • Can work in high pressures
      • Being a careful and hard-working person

      Địa điểm làm việc

      Bắc Ninh
      Lot I4-1, Que Vo Industrial Zone, Phuong Lieu, Que Vo, Bac Ninh

      Thông tin khác

      • Bằng cấp: Đại học
      • Độ tuổi: Không giới hạn tuổi
      • Lương: Cạnh tranh

      Gợi ý hồ sơ

      Job tags / skills

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