Customer Service Specialist

Coherent Corp., named to Forbes’ 2026 America’s Best Companies, is a global leader in the datacenter and communications industries. Headquartered in Saxonburg, Pennsylvania, USA, and founded in 1971, Coherent operates in over 20 countries worldwide. Since entering Vietnam in 2005, Coherent has expanded to more than 3,200 employees across Ho Chi Minh (VSIP1), Dong Nai (Nhon Trach 1), Hanoi, and Bac Ninh (Yen Phong IP). As part of our global growth strategy and commitment to developing local talent, we aim to create over 8,000 new job opportunities in Vietnam within the next five years through hundreds of millions of dollars in investment projects.

Work Location: Nhon Trach, Dong Nai

Key Responsibilities:

Ensure the customer side and internal factory always be connected to avoid any miscommunication. Convey customer demand, find the right person in charge and provide timely action. “Customer-first” is the discipline that this role needs to bear in mind always, the prompt action we take and service quality we provide may possibly decide how fast the company business grow and how concrete the relationship with customers stand.

• Manage customer orders in SAP/CMP, including order entry, timely order confirmation, and delivery schedule follow-up.

• Maintain and update CRD (Customer Requested Delivery) and proactively communicate delivery status and shipment alerts to customers.

• Create and monitor Delivery Notes (DNs) in SAP to ensure on-time shipment in line with customer commitments.

• Handle RMA (Return Material Authorization) requests: create tickets, track FAR, arrange replacement/return shipments, and provide regular status updates.

• Coordinate with Sales and Finance teams to support credit management and follow up on overdue payments

Requirements:

• Bachelor’s Degree, prefer in Foreign Language, Business, Trade, Supply Chain Management or equivalent specializations.• Experience: A minimum of 4 years’ experience in Import/export in a manufacturing setting.
• 2+ year of experience on customer service in manufacturing company which focus on problem analysis and resolution on customer-related issues
• Experience with networked PC based computer systems.
• Excellent English skills, especially Oral & Writing skills.

What We Offer:

• Flexible Working Hours: Standard 40-hour workweek with flexible arrangements to support work-life balance and productivity.
• Flexible Working Location: Employees are entitled to 6–12 flexible working days per calendar year, depending on the position.
• Free Shuttle Service: Staff transportation from Dong Nai and Ho Chi Minh City to our offices in Nhon Trach and VSIP1.
• Competitive Compensation Package: Competitive salary with annual reviews, plus allowances for accommodation, transportation, parking.
• Attractive Annual Bonus: From 1.96 to 4.00 months of salary, including the 13th-month bonus (effective for new offers from July 2025).
• Premium Health Insurance: Comprehensive BVH coverage for employees, with optional family inclusion.
• Employee Well-being & Development: Training programs, annual health check-ups, holiday gifts, travel opportunities, sports events, and more.

At Coherent, our people are the driving force behind our success. Through continuous improvement in talent acquisition and management, we deliver a seamless and inclusive experience that empowers individuals to thrive. Our commitment to diversity, equity, and inclusion ensures every candidate and employee is valued, supported, and positioned to make meaningful contributions to our mission and long-term growth.

Join Coherent and become part of a team, today.