Customer Service staff

1. Order Processing

• Handle label inquiry/orders from receiving to shipment.
• Daily input all orders received, check and release to production.
• Fulfill all information on order tracking template and key into system.
• Manage documents by processing and filling all related documents to assure customer profile well maintained.
• Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
• Join in training/meeting to get full understanding about handling orders/queries

2. Delivery management

• Ensure on time delivery to meet customers' expectation.
• Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
• Negotiate with customer if necessary for any possible delay in delivery
• Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

3. Customer service and management

• Response any inquiries from customer in a timely manner (24 hours).
• Deal with and manage all claim and return requests from customers
• Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
• Measure and collect customer satisfaction
• Report order and delivery status regularly to Customer Service Leader.
• Other jobs assigned by Customer Service Leader

Education:

• Specification: College/University
• Experience: at least 3 years at similar level.
• Skills: Good organization, negotiation and interpersonal skills
• Good presentation and explanation
• Meticulous, detail-oriented and problem solving
• Ability to work under pressure
• Language: English in business level
• Experience in packaging field will be preferable

Benefit:

• Clean and safe working environment- Working day 22 days/month
• Yearly salary increase
• Annual travel
• 13th month salary bonus
• Periodic health check, travel, wedding, funeral, childbirth,...
• Participating in insurance according to Law, accident insurance 24/24
• Health insurance for employees after probation period