Customer service staff

We are looking for a proactive and detail-oriented Customer Service Staff to join our team. This position acts as the key liaison between the company and clients, ensuring smooth communication, order management, and customer satisfaction.

Key Responsibilities

• Manage the order-to-delivery process, including order confirmation, changes, and follow-ups.
• Communicate proactively with customers regarding lead times, delivery status, and product updates.
• Coordinate with internal teams (Production, Planning, QA, Logistics) to meet service expectations.
• Handle customer complaints, feedback, and ensure timely resolution.
• Maintain customer data, order records, and update D365 system accurately.

• 1-2 year experience or fresh graduates with good command of English are encouraged to apply
• Bachelor’s degree in Business, Supply Chain, or related field.
• Strong communication and coordination skills.
• Good command of English (both written & spoken).
• Proficiency in MS Office and D365 systems.