Customer Service Supervisor - FMCG

• Allocate sales order to Distributors, key sales orders (SO), approve daily automatic orders (PPO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.
• Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
• Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to the Distributors.
• Monitor delivery activities and the delivery schedule.
• Deduct the promotion amount for the Distributor on time and accuracy.
• Monitor the accounts receivable of Distributors closely.
• Monitor and update return orders for recovery programs in a timely and accurately.
• Monitor and assess OOS (Out of Stock) daily, track returns following promotional programs, check report 105, verify orders that the Logistics department has not yet delivered, update the customer list monthly, and update the system according to the procedures/regulations of the Customer Care department.
• Update sales status to Sales Export Deparment.
• Allocate sales order to Distributors, key sales orders (SO), approve daily automatic orders (PPO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.
• Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
• Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to the Distributors.
• Monitor delivery activities and the delivery schedule.
• Deduct the promotion amount for the Distributor on time and accuracy.
• Monitor the accounts receivable of Distributors closely.
• Monitor and update return orders for recovery programs in a timely and accurately.
• Monitor and assess OOS (Out of Stock) daily, track returns following promotional programs, check report 105, verify orders that the Logistics department has not yet delivered, update the customer list monthly, and update the system according to the procedures/regulations of the Customer Care department.
• Update sales status to Sales Export Deparment.

• English proficiency

• Experience in FMCG customer service, preferably for EU, UK and Russia markets

• Basic understanding of cross-border trade and Incoterms

• Systemic thinking and strong coordination skills