Phúc lợi

Mô tả Công việc

Manage and oversee daily operations of the Customer Service Department.
Develop and implement procedures to ensure efficient order handling and customer support.
Supervise, assign tasks, and evaluate performance of CS staff (via email/Zalo/app).
Coordinate closely with Sales, Operations, and Pricing teams to meet customer requirements.
Handle customer requests and complaints promptly and effectively.
Maintain strong relationships with existing clients and support business growth with new ones.
Monitor shipment progress, coordinate with service providers, and resolve issues (loss, damage, delay).
Collect customer feedback to improve service quality and satisfaction.
Organize training, evaluate staff performance, and develop team capabilities.
Control department costs, prepare reports, and propose improvement plans.
Build and update customer and overseas agent SOPs.
Develop and manage relationships with agents, NVOCCs, and logistics partners.

Bachelor’s degree in Economics, International Business, Logistics, or a related field.
4 - 5 years of experience in similar positions (Freight Forwarding/Logistics).
Strong leadership, communication, and problem-solving skills.
Good command of English and office software.

Hồ Chí Minh

The Sun Avenue, 28 Mai Chi Tho Street, Binh Trung Ward, Ho Chi Minh City

Bằng cấp: Đại học
Độ tuổi: Không giới hạn tuổi
Thời gian làm việc:Working hours: • Monday to Friday: 8:30 AM – 12:00 AM; 1:00 PM – 5:30
Phúc lợi:
Competitive salary based on experience and performance.
Full insurance in accordance with Vietnamese labor law.
Holiday, Tet, 13th-month salary, and special occasion bonuses (birthday, wedding, etc.).
Annual teambuilding and company trip.
Annual health check-up.
Training programs for profession
Lương: Cạnh tranh