CUSTOMER SERVICE - TRIMCO GROUP - VSIP2A

We are looking for a proactive and detail-oriented Customer Service Executive to join our team. This position acts as the key liaison between the company and clients, ensuring smooth communication, order management, and customer satisfaction.

Key Responsibilities

• Manage the order-to-delivery process, including order confirmation, changes, and follow-ups.

• Communicate proactively with customers regarding lead times, delivery status, and product updates.

• Coordinate with internal teams (Production, Planning, QA, Logistics) to meet service expectations.

• Handle customer complaints, feedback, and ensure timely resolution.

• Maintain customer data, order records, and update ERP system accurately.

• Bachelor’s degree in Business, Supply Chain, or related field.

• Strong communication and coordination skills.

• Good command of English (both written & spoken).

• Proficiency in MS Office and ERP systems.

• Fresh graduates with good command of English are encouraged to apply