Customer Service_Softline_TIC Lab - Tan Phu, HCM

Job Description

Follow up and monitor testing request by applicant.

Communicate and Co-operate with Customer and Lab to work procedure smoothly

General duties

• Review test application & prepare worksheet for lab section

• Distribute testing report to customers

• Establish and maintain good relationship with customers.

• Deal with complaints regarding the customer feedback.

• Monitor testing job and progress

• Update client’s requirements.

• Cooperate with sales & finalization staffs for job proceeding.

Experiences: 

At least 2 years work experience as Customer Service Executive, preferably from 3rd party labs

Education Background, Major

Graduated from University or College from Textile major or Chemistry back ground is better

Foreign Languages Skills

English: Reading Document, Writing, Listening and Speaking. Chinese language is of advantage

Others

• Patient, hardworking, careful, honest

Benefit: At Eurofins, we offer a well-balanced benefits package include:

Compensation & Financial Stability

• 100% salary during probation
• Full Social Insurance coverage from day one
• 13th-month salary
• Performance-based bonus (applicable for Sales roles)

Well-being & Healthcare

• Meal allowance
• Milk allowance
• Comprehensive healthcare insurance (applied after probation; extended to family members depending on level)
• Annual health check-up

Time Off & Work-Life Balance

• Standard working schedule: Monday to Friday, 8am to 5pm (Note: Lab shifts may vary based on operations requirements)
• 14–16 days of annual leave per year
• One additional day off and a gift card during your birthday month

Work location Eurofins CPT, CNI Group, Lots 3 & 4, CN13 Road, Cluster 3, Tan Binh Industrial Park, Tay Thanh, Ho Chi Minh City