Customer services - Data

Manage Shipping Instruction, FCR/HBL/Bill issuance

o Co-ordinate with Customer Service to send FCR/HBL to Shipper

o Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading

o Issue FCR/HBL in case of need.

o Handle and manage data update on Ikea’s system- ITM.

o Handle and manage data update on the system/website of Ikea’s nominated ocean carriers.

System update, ASN management and Documentation

o Ensure data be updated on MODS properly in timely manner

o Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness

o Receive Shipping Document, validate and dispatch document in due course

o Monitor vendor performance related to documentation

Operational Finance

o Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries

o Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service

o Manage overdue invoices and escalate to CS whenever applicable

o Update ICB and follow-up payment

Other Key Responsibility

o Troubleshoot and resolve operational issues / escalations

o Monitor corrections required and data quality in invoice

o Support customer service in customer query resolution and exception handling

o   BA in related field preferably

o  1 - 2 years of working experience preferably in ocean freight / SCM industry.

o   Good command of spoken and written English.

o   Good communication skills and the ability to communicate confidently

o   Customer-minded attitude is required

o    Good skill of computer

o    Team player – Works together with others in the business unit to achieve results, fosters teamwork