Customer Services (Good English)

1 .Supporting in process the invitation letter if needed.

2 .Receiving the visiting request and progress the related arrangement (Factory check-in, applying the wifi account, transportation arrangement, F&B ...ect)

3 .Listening to customers’ concerns and handling complaints.

4 .Working with other depts to create better methods to address customer complaints.

5 .Communicating with customers in-person, through email or chat, over the phone or on social media. 7.Receiving orders (food & beverage, transportation, hotel...ect.), calculating charges and processing payments. 8.Monitoring customer satisfaction levels

6 .Being driver in case there are VIP customers/big boss visit (If needed)

1. Educational background: Bachelor Degree

2.Gender:  Good - looking, (Female: high 1m60 up, Male: high 1m70 up)

3. Experience: Typically, 1 year directly related experience or 2-3 years overall professional experience

4. Skill: 

-Fluent written and spoken English; knowing Chinese is an advantage.

-Equipped with good communication skills.
-More empathetic and patient towards customers.

-Quick at thinking solutions to customer problems.

-Equipped with good driving skills is a plus.

Benefits: 

- Attractive salary; annual KPI bonus & 13-month salary

- Premium Healthcare Program for employees & their families.

- Laptop & Bus from Hanoi, Bac Ninh, Bac Giang

- 5 working days/ week (From Mon ~ Fri); 13 annual leave & 4 paid sick leave days/ year