Customer services officer

1. Customer:

 Update and communicate all process status to customer.

 Proposing the quotation to customer and follow up the quotation process.

 Receive order and proceed the order to procurement team.

 Arrange the clear SOP of customer in term of reporting, order and shipping to distribute the team to follow up and perform.

 Fill in customers Spec files.

 Making and sending shipping documents after orders shipped.

 Ensure all the customer requests performed timely.

 Maintain customer orders databases.

 Arrange to send samples and swatches to customers.

 Follow up the payment/credit status.

 Arrange customers audit and inspection.

 Contact customer for shipping instruction.

 Other requests assigned by customers.

2. Internal:

 Coordinate daily with Procurement team for order allocation, orders lead time and requests.

 Coordinate with Sample team and Sales team for samples development.

 Coordinate with Procurement team for pre-production samples arranging.

 Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.

 Coordinate with Logistics team for vendors’s shipping documents after shipped for input on system.

 Track and review pre-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.

 Arrange testing required by customers to Technical and Procurement team.

 Contact Sales team for shipping instruction.

 Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow-up.

 Maintain Total Order files to ensure info are match between all departments.

3.  Shipping Forwarder / 3rd party of customer

 Contact customer shipping agent and fill in booking request forms to request bookings.

 Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.

 Contact customer 3rd party for booking inspection schedules.

4. Other:

 Ensure the order data and information updated timely and correctly on systems for tracking.

 Prepare the necessary import/export documents via system.

 Ensure the price and cost are updated into the order and system for invoicing.

 Source vendors, identify product opportunities, request for and follow up vendor/ factory evaluation.

 University/College Degree in International Trade, Import/Export, Business administration…

 Knowledge of Production costing, Outdoor Furniture (Wood/Textile/Cushion)

 At least 05 years of experience in Customer Service Position or similar

 Foreign Customer Service experience

 Experience in import and export of outdoor furniture

 International import and export experience

 Knowledgeable about international trade

 Experience in sale support

 Fluency in both verbal and written English and English

 Good at Microsoft Office software, especially Excel

 Strong in Negotiation Skill, Time-Management Skill

 Independent and able to work under pressure

 approachable & a team player

 Attention to details & customer-focused

 Be willing to travel