Customer Support Executive (Shopify)

Job Description:

• Work with the product team to provide excellent customer support

• Help customers set up and use BSS Commerce Shopify apps.

• Communicate technical issues to the development team and create follow-up tasks.

• Keep customers updated on their requests.

• Report common issues to the product team to help improve our apps.

• Participate in regular online training sessions.

• Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.

• Handle additional tasks as needed (about 10% of your workload).

To be a BSSer, you will have:

• Salary: 8-15M VND, with performance reviews every 6 months.

• Performance bonus, seniority bonus, birthday gift.

• Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.

• Work with 100% foreign. Exposed to the latest technology and eCommerce trends.

• Youth and dynamic working environment with 95% members are 9x, we have many

• clubs: running, football, board games…

• Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.

• The State statutory holidays and collective activities organized by the Company (travel

• team building, health care, volunteer...).

• Working hours are 5 weekdays, with weekends off.

• Other benefits according to the provisions of the Company and the Labor Code.

Requirements:

• Preferably 20-25 years old.

• Availability to work full-time, on-site, 40 hours per week.

• Proficiency in English, with an IELTS score equal or above 7.0

• Strong skills in communication, presentation, and analysis.

• Prior experience in Shopify customer support, and e-commerce is an advantage.

• Basic knowledge of HTML/CSS is a plus point.

• Team player with a fast learning ability.