Customer Support

Key Responsibilities:

Handle daily inquiries from e-commerce sellers via chat, email, or other communication channels in a timely and professional manner.

Provide accurate information and solutions related to orders, shipping, fulfillment, and platform usage.

Support sellers during onboarding to ensure a smooth and efficient start on the platform.

Coordinate with internal teams (Operations, Fulfillment, Account, Tech) to resolve customer issues effectively.

Track, document, and follow up on customer cases to ensure proper resolution and avoid recurring issues.

Identify common customer pain points and escalate them to relevant teams for improvement.

Maintain a high level of customer satisfaction by delivering responsive, helpful, and solution oriented support.

Follow internal SOPs and ensure consistency in service quality across all interactions

Required Qualifications:

Bachelor’s degree in Business, Communications, or a related field is preferred.

At least 6-month-exprerience in customer service.

Strong communication skills, both written and verbal, with the ability to handle customer inquiries clearly and professionally.

Customer-oriented mindset with good problem-solving skills and the ability to handle multiple cases simultaneously.

Well-organized, detail-oriented, and able to follow processes and SOPs effectively.

Good command of English (written and spoken)

Benefits:

Competitive salary

Annual performance review and 13th-month salary

Company-covered parking fees and equiped with working facilaties

Annual company trip and gifts for special occasions and birthdays

Friendly and supportive colleagues across departments

Working time: 08:30 am – 05:30 pm, Monday to Friday